Frequently Asked Questions

Everything you need to know about shopping with LUTO.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 days.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

LUTO accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my order in real-time?

Yes, once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Are your products covered by a warranty?

All LUTO products come with a standard 12-month manufacturer's warranty that covers any defects in materials or workmanship under normal use.

Do you offer eco-friendly packaging?

We are committed to sustainability. Most of our orders are shipped using 100% recyclable or biodegradable materials to minimize our environmental footprint.